Movate

Have you ever dreamed of a job where you could provide support to gamers for one of the world's biggest publishers? Don't miss out on this amazing opportunity! Requirements: - English (B2 or upper) - German (B2 or upper) - High School Diploma - Customer Service / Tech Support experience (desired) - Above-average typing skills (35 words per minute at least) - Availability to travel to our sites in Heredia or Tres Ríos Responsibilities: - Deliver an exceptional player experience by identifying and documenting customer needs and issues, answering incoming inquiries, effectively applying problem solving techniques, educating customers and following issues through to their successful resolution. - Escalates cases to correspondent teams when applicable. - Monitor all open, pending issues and escalate in a timely manner. - Perform other duties as assigned.